Warranty
We do not have a full warranty for everything.
We make the knife and we are responsible for how the product is made. If there are any product issues related to how it’s made we take full responsibility. Once you take the knife you are responsible for looking after it.
To be clear we look at how other passionate makers work with their clients - like those who make Ferraris.
If you invest in a Ferrari you need to take care of it, wash it, service every so often. You need to treat it with love, with the same passion it was made.
If you buy a Ferrari, ignore reading the manual, drive around your local cow farm through the mud and undulating landscape. Leave it by the seaside where the salt comes in from the sea. Don’t service your car. What will happen?
Can you bring it back to the car dealership 6 months later and ask for a refund? What would they do??
We are no different. If it’s a product problem we will fix it or we will replace it at no charge. If you don’t look after your knife then it’s your responsibility. If it needs to be fixed (due to the negligence of the knife holder) then we will tell you what is costs.
Hopefully this makes sense. Please care for your knife with the passion that your knife is made with.
Frequently asked questions
Our store is located at 330 Goodwood Road, Clarence Park, South Australia 5034.
On-street parking is available on George Street.
Our store is open Monday to Friday 9:00am to 4:30pm and 9:30am to 1:30pm on Saturdays.
We only sharpen kitchen knives.
Prices start at $20 each and all sharpening is done by hand using whetstones and have a two week turnaround.
But you won't be without a knife! We will give you one of our knives to try out while yours is being sharpened.
Please note: We cannot sharpen scissors, gardening tools, or lawnmower blades.
We always say 2 weeks. It may be quicker, it may take a little longer.
We sharpen based on the order in which they come in to us.
For example: There might be 2 knives ahead of yours, there may be 40.
It depends on the knife but we do offer repair and restoration services.
Bring the knife in Tuesday to Saturday and speak to our master sharpener Joao and we'll show you what we can do.
Damascus/Rainbow/Ninja Ranges: We use high carbon AUS10 67 layer Damascus Japanese steel from Aichi, Japan.
Bamboo Range: VG10 Japanese core Steel.
Big Red Range: The core of the blade is made using VG10 steel and its double-layer cladding starts at the spine with a sandblast finish.
Sabres/Steak Knives:14c28n Swedish steel.
Our wood handles are sourced from the length and breadth of Australia. We fossick for intriguing and symbolic woods for our handles, from using roots from vines in McLaren Vale to Gigee wood from the Simpson Desert.
If you're near our store in Adelaide pop in and the team will no doubt be working on something new out the back (it can be a very noisy place).
Each product will come in a range of colours.
If you're after a particular colour/set of colours, send us a email or put a note in with the order and we will contact you with what colours are available.
We can never guarantee we have all colours in stock - some are more popular than others.
We offer $9 flat-rate Shipping Australia-wide.
For all domestic orders, we ship on Tuesdays and Thursdays and use Australia Post where current delivery times are 2 to 5 days.
If you need your order quickly, give us a call, or put a note in with the order and we will upgrade to express at no additional cost.
We offer $29AUD flat-rate shipping for all regions (larger orders are rewarded by keeping the shipping cost fixed).
For overseas shipping, we use DHL or TNT, the two biggest transport companies in the world (The German's versus the Dutch). Delivery times tend to vary from a week to a month, however we do provide tracking information for clarity.
We sure do!
We use our own wrapping paper, so each gift is unique!
We sure can!
We do all our engraving at the shop, while you wait (it may take a little longer during busy times).
Send Sam an email and he'll be happy to help - samflaherty@koiknives.com