Warranty

Koi knives are made by a small team passionate about what they make.

We do not have a full warranty for everything.

We make the knife and we are responsible for how the product is made. If there are any product issues related to how it’s made we take full responsibility. Once you take the knife you are responsible for looking after it.

To be clear we look at how other passionate makers work with their clients - like those who make Ferraris.

If you invest in a Ferrari you need to take care of it, wash it, service every so often. You need to treat it with love, with the same passion it was made.

If you buy a Ferrari, ignore reading the manual, drive around your local cow farm through the mud and undulating landscape. Leave it by the seaside where the salt comes in from the sea. Don’t service your car. What will happen?

Can you bring it back to the car dealership 6 months later and ask for a refund? What would they do??

We are no different. If it’s a product problem we will fix it or we will replace it at no charge. If you don’t look after your knife then it’s your responsibility.  If it needs to be fixed (due to the negligence of the knife holder) then we will tell you what is costs.

Hopefully this makes sense. Please care for your knife with the passion that your knife is made with.

Our store is located at 330 Goodwood Road, Clarence Park, South Australia 5034

We are open from 9:00am to 4:30pm Weekdays and 9:30am to 1:30pm on Saturdays.

We are closed on Australian and South Australian public holidays.

Unfortunately we don't have a forge to make the blades ourselves.

All our knives are designed by Shannon here in Adelaide, and the knife blanks predominantly come from Aichi Japan.

There are a few knives in our collections that use Swedish and German steels.

We use a variety of materials and techniques for our handles.

We like to work with wood and resin that is mixed together just outside of Adelaide. This also means that no two handles are exactly the same - it all depends on the wood and how the resin and been poured.

We also use G10 for handles -G10 is a composite material made from layers of fiberglass cloth and resin pressed together under high pressure and temperature.

We do our handles in batches so it means that we might not always have the colour you are after available

If you come into the store on a Wednesday or a Friday you might see the guys cutting handles on our CnC machine (it can be pretty noisy)

Yes we sharpen nearly all types of kitchen knives - with the exception of ceramic blades.

We are unable to sharpen scissors, gardening tools, chainsaws, lawn mower blades, or swords.

We sharpen knives in the order that they arrive to us - sometimes there may be only 5 in the queue, sometimes 50.

We always ask that you allow two weeks just to be safe.

Our sharpener Joao will send you a text message when your knife/knives are ready to be collected.

Please note that single bevel knives and restorations can take longer due to the extra work involved.

We can provide you a knife to borrow while yours is being sharpened.

Prices vary depending on the condition of the blade.

Prices start at $20 per knife.

No appointments are necessary for knife sharpening.

Drop your knives off into our shop on Goodwood Road and we will give you a rough time frame of how long it will take.

We do all our sharpening by hand using whetstones (unless it's a restoration that requires more work).

We also offer classes on how to learn to use whetstones.

For any sharpening questions please give us a call or come into the shop and speak to our sharpener Joao (Tuesday - Saturday)

We offer a "test drive" service while your knife is being sharpened.

You have the option to borrow one of our Koi knives to use at home while you are without your own.

All we ask is that you treat it with the love and care you would if it were your own, don't put it through a dishwasher, and not to sharpen it yourself with a honing rod or pull through sharpener (they are already sharp).

We certainly do!

Please be aware that there may be additional taxes applied by customs in your country, it doesn't happen all the time but it can happen.

Unfortunately we can't tell you how much this would be as each country is different.

A handy guide to use is https://www.simplyduty.com/import-calculator/

We can gift wrap your order for you :)

Just add a note in the comments and we'll wrap it before we sent it out.

We offer an engraving service free of charge.

Usually we like to keep it short and sweet - when the message is too long it can look out of place on the blade.

Example: Happy 50th Dad would work well on a Gyuto but not on a Paring knife.

Engraving is done on the opposite side of the Koi or Big Red logo.

We ship orders on Tuesdays and Thursdays.

Orders within Australia should arrive within a week.

International orders can take between 1-4 weeks to arrive.

Tracking information will be sent to you when your order has been sent.

Just add a note in with your order and we can upgrade you to express shipping for free.

*only for Australian orders