Shipping Details
If we were a massive company we would invest in our own trucks, trains, ships and aircraft. Alas, we are not, as a result we are not in total control of our shipping (many companies claim there are - but are they really?).
For Australian orders, we use Australia Post Standard shipping which generally takes between 2 to 5 days. If the knife is made for a b'day let us know and we will put in express at no charge. Cost varies a bit but we charge $9 anywhere in Oz.
For overseas shipping it's a bit more complex. We use DHL or TNT, the two biggest transport companies in the world (The German's versus the Dutch) and again we do our best to deliver using their services. They tend to go from a week to a month however we do at least have tracking codes you can request. Again it varies all over the place so we charge a consistent AUD30 for overseas shipments (larger orders are rewarded by keeping the shipping cost fixed).
Any issues or problems let us know. If it doesn't arrive then we will refund you or re-make and re-send.
Fingers crossed for all of us!
Frequently asked questions
Our store is located at 330 Goodwood Road, Clarence Park, South Australia 5034.
On-street parking is available on George Street.
Our store is open Monday to Friday 9:00am to 4:30pm and 9:30am to 1:30pm on Saturdays.
We only sharpen kitchen knives.
Prices start at $20 each and all sharpening is done by hand using whetstones and have a two week turnaround.
But you won't be without a knife! We will give you one of our knives to try out while yours is being sharpened.
Please note: We cannot sharpen scissors, gardening tools, or lawnmower blades.
We always say 2 weeks. It may be quicker, it may take a little longer.
We sharpen based on the order in which they come in to us.
For example: There might be 2 knives ahead of yours, there may be 40.
It depends on the knife but we do offer repair and restoration services.
Bring the knife in Tuesday to Saturday and speak to our master sharpener Joao and we'll show you what we can do.
Damascus/Rainbow/Ninja Ranges: We use high carbon AUS10 67 layer Damascus Japanese steel from Aichi, Japan.
Bamboo Range: VG10 Japanese core Steel.
Big Red Range: The core of the blade is made using VG10 steel and its double-layer cladding starts at the spine with a sandblast finish.
Sabres/Steak Knives:14c28n Swedish steel.
Our wood handles are sourced from the length and breadth of Australia. We fossick for intriguing and symbolic woods for our handles, from using roots from vines in McLaren Vale to Gigee wood from the Simpson Desert.
If you're near our store in Adelaide pop in and the team will no doubt be working on something new out the back (it can be a very noisy place).
Each product will come in a range of colours.
If you're after a particular colour/set of colours, send us a email or put a note in with the order and we will contact you with what colours are available.
We can never guarantee we have all colours in stock - some are more popular than others.
We offer $9 flat-rate Shipping Australia-wide.
For all domestic orders, we ship on Tuesdays and Thursdays and use Australia Post where current delivery times are 2 to 5 days.
If you need your order quickly, give us a call, or put a note in with the order and we will upgrade to express at no additional cost.
We offer $29AUD flat-rate shipping for all regions (larger orders are rewarded by keeping the shipping cost fixed).
For overseas shipping, we use DHL or TNT, the two biggest transport companies in the world (The German's versus the Dutch). Delivery times tend to vary from a week to a month, however we do provide tracking information for clarity.
We sure do!
We use our own wrapping paper, so each gift is unique!
We sure can!
We do all our engraving at the shop, while you wait (it may take a little longer during busy times).
Send Sam an email and he'll be happy to help - samflaherty@koiknives.com